Shipping policy

SHIPPING POLICY

Last updated: July 7, 2026

1. DELIVERY ZONES

Available delivery zones are indicated at the time of ordering. An order can only be validated if a delivery method is offered for the address provided.

2. PREPARATION OF ORDERS

Orders are prepared after confirmation of payment.

The usual preparation time is 1 to 3 working days.

This time may be extended during periods of high activity, public holidays, a pre-order or when a product is manufactured or personalized on request.

3. DELIVERY TIMES

The times displayed at the time of ordering are estimates communicated by the carrier. They start after shipment and do not include preparation time.

Caspirolus cannot guarantee an exact delivery time when the delay is caused by the carrier, customs, incorrect address, exceptional event or force majeure.

4. DELIVERY COSTS

Delivery costs are calculated and displayed before final validation of the order.

Any tax, customs duty or import charge that may be applied for delivery outside the European Union remains the responsibility of the recipient, unless otherwise indicated when ordering.

5. TRACKING

When tracking is available, a tracking link or number is sent to the email address provided when ordering.

The customer must verify the accuracy of their email address and shipping address.

6. INCORRECT ADDRESS OR UNCLAILED PACKAGE

In the event of an incorrect or incomplete address or an unclaimed package, the costs of a new shipment may be billed to the customer.

Any error must be reported promptly to contact@caspirolus.com. An address can no longer be changed once the package has been handed over to the carrier.

7. PACKAGE INDICATED AS DELIVERED

If tracking indicates that the package is delivered but has not been received, the customer must:
- check with other occupants of the home, neighborhood or collection point;
- check the address provided;
- contact the carrier ;
- inform Caspirolus at contact@caspirolus.com.

8. DAMAGED PACKAGE

If the package or its contents arrive damaged, the customer should take photographs of the packaging, label and product, then promptly contact Caspirolus.

9. DELAYS OR LOSSES

In the event of a significant delay or suspected loss, Caspirolus may open an investigation with the carrier when the carrier's conditions permit.

10. RETURNS

The conditions applicable to returns and refunds are described in the Returns and Refund Policy.

Caspirolus offers a commercial return period of 30 days from receipt of the order.

Contact: contact@caspirolus.com